High Urgency: This is for critical issues that cause system-wide disruptions or prevent key operations from functioning (e.g., system outages, inability to access key features, or urgent time-sensitive matters). Only select this option if the issue requires immediate attention to prevent significant delays.
Moderate Urgency: For issues that affect individual users or certain functions but do not impact the overall operation of the system. These issues should be addressed promptly but are not critical emergencies.
Low Urgency: For minor inconveniences, general questions, or requests that do not significantly affect the day-to-day use of the system. These can be handled in a timely but non-urgent manner.
